Before sending your Windproof Lighter; perhaps the following will help:

Product Care Videos

2.Warranty & Instructions (select your language and product)

3.Check the daily maintenance instructions for the windproof lighter (wick, vermiculite and lighter liquid).

4. Use Zippo Fuel, Wicks, Flints licensed by us.

If you find that the Zippo lighter still does not work, please ask the authorized dealer who originally purchased the lighter or contact us directly for repair.

※Please do not attempt to perform repairs yourself as it could damage the lighter beyond repair.

※The lighter finish is not covered under our guarantee.